FAQs

I am a donor

In Help2Help, altruists like you can make a donation to your favorite charity and receive rewards from businesses. The charities participating in Help2Help have been carefully vetted by our team. Similarly, the businesses allowed to participate in the altruistic ecosystem of Help2Help must comply with our standards. We facilitate altruism by allowing all participants of the altruistic ecosystem to complement each other, with the objective to increase donations that help society.

The payments made through Help2Help are completely safe. We collaborate with market leaders in payment systems to guarantee a seamless and secure transaction.

We verify the identity of the charities and their work. Each charity in Help2Help must be legally established, be operating for at least 3 years, pursuit causes that focus on human development and assistance, and have a record of good results. The decision makers of the charities are also interviewed by our team to better understand their work and provide assurance to donors.

Businesses can support charities directly (through donations) and indirectly (by rewarding donors). The businesses in Help2Help select the charities they want to support, and also select the minimum donation that needs to be made by the donor to receive the reward. Once you have made a donation that meets the criteria for the reward, you will receive a coupon in your account. If you do not have an account with Help2Help, you will receive an email with information on how to access your account and reward. Instruction on how to redeem the rewards are shown in the coupon.

You can link your bank account, most credit cards, and PayPal to your Help2Help account.

Yes. You can search for charities by country of operation. The charity will receive the donation in local currency at the current exchange rate set by the payment system.

Only if you want to. When making a donation you have the option to be acknowledged in the charity’s landing page, or you can decide to make your donation anonymous. You can anonymize your name, amount donated, and city of residence, if you wish.

You can request a receipt from the charity for the amount the charity received, and from Helo2Help for the platform’s maintenance fee. To request the receipts, you need to go to your dashboard and select the receipts tab on top. Then just select the button ‘request receipts’ for the receipts you want.

In the charity’s landing page, you can select ‘copy link’ and share than link in your social media, or email the link to your friends. The landing page link of the charities are also located in your dashboard, next to your favorite charities.

I am a charity

Charities like yours can benefit greatly from being part of the altruistic ecosystem of Help2Help. Charities can reach a large number of potential donors, increase public awareness of their work, and receive support from businesses: directly (through donations from businesses) and indirectly (when businesses reward donors, incentivizing donations).

As a charity, you can easily create a landing page of your organization where you can present your story and work to donors and businesses interested in supporting your cause. Your story can easily be shared across social media platforms by the members of our ecosystem.

Participating in Help2Help is free. However, all charities need to be approved by our team, which includes interviewing the decision makers of the charity. Charities must be legally registered, be operating for at least three years, their work should contribute to human development and society.

Donations are transferred directly into your account. Donations are generally received by the charity the same day they are made. When you set up your landing page, you must include your account information. Help2Help do not hold any donations. Donations are handled by the payment platform.

No. Approved charities in Help2Help do not pay a fee for participating in the platform. Help2Help charges a maintenance fee of 5% of each donation. Another 5% is charged by the payment platform. The charity receives 90% of the donation made by the donor.

Once the charity has completed its landing page, they are visible to the public: donors, businesses, and other charities. Businesses select charities that they want to support via donor rewards (coupons). Charities can request businesses in our platform for support.

Only if you approve the rewards. Businesses will request your approval to have rewards offered to your donors. In this case, you can determine the type of business that you want to be associated with.

I am a business

Help2Help facilitates the participation of businesses in the altruistic ecosystem. Businesses can select one or many charities they wish to support. The support can be a direct donation to a charity, a matching promise of a donation accumulated in a time period, or rewards to donors.

Rewards to donors are in the form of coupons. Generally, these coupons are valid for the product or service your business provide. These coupons are a way to reward and incentivize altruism to a charity of your choice.

Businesses interested in participating in Help2Help need to be legally established and provide a product or service that is not harmful or may be perceived as offensive.

Coupons are easily created in your dashboard under ‘rewards’ and ‘create coupon’. The process is straightforward, and the coupons can be fully customized for specific rewards and criteria. The coupons redeemed have a unique ID for internal control and to prevent double use.

Help2Help keeps record of all coupons created and redeemed. You will have access to all information in the dashboard, which include a list of coupons created, timestamp of the creation and use of the coupons, and non-identifiable personal data on the donors that received your coupons. This information can help you in creating rewards that better incentivize altruism.

No. Businesses do not pay to participate in our platform.

Businesses can create a matching donation for a charity. Under a matching donation, the business offers to donate a multiple of an accumulated donation in a specific time period to a charity. Multiples can be selected by the business and start from 1x (same amount as the accumulated donation). The business selects the time period of the matching. For instance, a matching can be specified as 2x of the accumulated donations in June. In this case, the business will donate 2 times the total donations received in June by the charity. After the estimated matching donation is calculated, the business needs to get in touch with the charity to deliver the matching donation.

Yes. You can share the charity’s landing page in your social media/email lists. You may use Help2Help’s logo following the design recommendations, which you can download in your dashboard. If you want to use the charity’s logo you need to contact them using our integrated chat platform.

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